Senza categoria - Rizoma Giftcard

The Rizoma Gift Card can be used to purchase any product available on our official e-commerce store. Please note that it is not valid for purchases made through authorized dealers or physical stores.

No, the Rizoma Gift Card is digital. During the purchase process, you'll be asked to enter the recipient’s email address. The Gift Card code will be sent directly to that email address. If you prefer to receive the code yourself and forward it later, that’s fine, the code is unique and can be used at any time on our e-commerce site.

Yes, you can add a short, personalized message to the Gift Card.

There are two ways to redeem your Gift Card:
1. In your personal account, log in and enter the code in the designated section. If you don’t have an account yet, you’ll need to create one.
2. During checkout, enter the code directly in the shopping cart at the payment step, using the field provided.

No, you don’t need to use the full amount in one transaction. If your purchase is less than the value of the Gift Card, only the corresponding amount will be deducted, and the remaining balance will remain visible in your personal area. If your purchase is more than the Gift Card value, the amount will be deducted from the total, and you can complete the payment using another available method.

Yes, the Gift Card is valid for one year from the date of purchase. After this period, any remaining balance will no longer be usable.

If you haven’t received the email, we recommend checking your Spam or Junk folders. If the email is not there, please contact our Customer Service for assistance.

If you purchased a Rizoma Gift Card by mistake and haven’t used it, you may request a refund within 14 days from the date of purchase. Please contact our Customer Service to proceed.

Yes, you can send a Gift Card to a recipient with a delivery address in a different country, provided that our e-commerce service is available there. Please note that Rizoma’s online store is not active worldwide, so we recommend verifying in advance that the recipient can shop from our website. In general, online purchases are available throughout the European Union and the United Kingdom.

Yes, you can combine multiple Gift Cards in one order. You can either enter the codes in your personal account, where all active Gift Cards and available balances will be visible, or during checkout, by entering each code in the designated field.