{"id":347228,"date":"2026-05-27T14:29:23","date_gmt":"2026-05-27T12:29:23","guid":{"rendered":"https:\/\/www.rizoma.com\/?page_id=347228"},"modified":"2026-05-27T14:43:42","modified_gmt":"2026-05-27T12:43:42","slug":"faq-cycle","status":"publish","type":"page","link":"https:\/\/www.rizoma.com\/es\/faq-cycle\/","title":{"rendered":"Faq"},"content":{"rendered":"<div class=\"acf-innerblocks-container\">\n\n\n\n<div class=\"rz-faq \" id=\"block_950e804d8402fb6cc413a0236ab99ec6\" data-state=\"default\">\n  <div class=\"container\">\n    <div class=\"back-button\">\n      <div class=\"icon-container icon-back\">\n        <span class=\"icon-arrow-left\"><\/span>\n      <\/div>\n      <span>Volver<\/span>\n    <\/div>\n\n    <div class=faq-page-texts>\n      <span class=\"faq-page-title\">CONTACTAR SOPORTE<\/span>\n      <span class=\"faq-page-subtitle\">Es posible que ya tengamos la respuesta a tu pregunta. Consulta nuestra secci\u00f3n de Preguntas frecuentes.<\/span>\n    <\/div>\n\n    <div class=\"faqs\">\n              <div class=\"faq\">\n          <div class=\"accordion-block\">\n            <ul class=\"accordion js-accordion\">\n                            <li class=\"faq-item\">\n                <a class=\"accordion-item opener js-accordion-opener\" href=\"#\">\n                  <div class=\"row\">\n                    <div class=\"faq-title\">\n                      <span>PREGUNTAS FRECUENTES SOBRE EL PRODUCTO<\/span>\n                    <\/div>\n                    <div class=\"icon-container\">\n                      <span class=\"icon-plus\"><\/span>\n                    <\/div>\n                  <\/div>\n                  <div class=\"js-accordion-slide\">\n                    <div class=\"accordion-content\">\n                      <div class=\"content__sub-faq\">\r\n<strong>\u00bfDe qu\u00e9 material est\u00e1n fabricados los accesorios Rizoma?<\/strong>\r\n<br><br>\r\nLos accesorios Rizoma est\u00e1n fabricados, en la mayor\u00eda de los casos, en aluminio. Cuando el dise\u00f1o o la funcionalidad del propio producto lo requiere, Rizoma combina el aluminio con otros materiales muy resistentes y ligeros como, por ejemplo, los tecnopol\u00edmeros y la fibra de carbono.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfQu\u00e9 significa que los accesorios Rizoma est\u00e9n anodizados?<\/strong>\r\n<br><br>\r\nLa anodizaci\u00f3n es un proceso electroqu\u00edmico (electr\u00f3lisis) mediante el cual se forma una capa superficial muy dura y compacta de \u00f3xido de aluminio. Esta capa protectora de \u00f3xido (que puede colorearse mediante el uso de pigmentos org\u00e1nicos garantizados) se fija a nivel molecular en la superficie y aumenta sus caracter\u00edsticas t\u00e9cnicas y est\u00e9ticas, proporcionando una protecci\u00f3n que inhibe la oxidaci\u00f3n, la corrosi\u00f3n y aumenta la resistencia al desgaste.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfCu\u00e1nto dura el acabado superficial de los productos Rizoma?<\/strong>\r\n<br><br>\r\nRizoma protege sus accesorios de la erosi\u00f3n y oxidaci\u00f3n mediante un proceso de anodizaci\u00f3n. Sin embargo, es imposible predecir una duraci\u00f3n cierta y real del final en perfectas condiciones. El desgaste depende de muchas variables como, por ejemplo, una exposici\u00f3n m\u00e1s o menos prolongada a factores clim\u00e1ticos (sol y calor, lluvia, sal, polvo, etc.), un mantenimiento y cuidado deficiente, una limpieza con detergentes o m\u00e1s agresivos de lo necesario.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfEs posible montar un accesorio Rizoma de forma totalmente independiente?<\/strong>\r\n<br><br>\r\nRizoma apuesta por dise\u00f1ar productos que sean f\u00e1ciles de instalar y que, en la mayor\u00eda de los casos, no requieran modificaciones sobre piezas originales del veh\u00edculo. Rizoma invita a sus Clientes a seguir escrupulosamente las instrucciones contenidas en los manuales de instalaci\u00f3n de sus accesorios (descargables online en la p\u00e1gina del producto), que permiten montar y utilizar correctamente el producto y aprovechar al m\u00e1ximo todas las funciones disponibles.<br><br>\r\nPara protecci\u00f3n y seguridad de sus Clientes, Rizoma recomienda expresamente encargar el montaje del producto a personal t\u00e9cnico especializado. Una instalaci\u00f3n, reparaci\u00f3n o mantenimiento inadecuados pueden provocar accidentes.<br><br>\r\nRizoma declina toda responsabilidad por los da\u00f1os, de cualquier tipo, que directa o indirectamente puedan producirse a personas o cosas como consecuencia de un montaje incorrecto o del incumplimiento de las instrucciones de montaje contenidas en el manual de instalaci\u00f3n. Rizoma tambi\u00e9n aconseja a sus Clientes el cumplimiento de lo dispuesto en el c\u00f3digo de circulaci\u00f3n nacional y dem\u00e1s normativa vigente en su pa\u00eds.<br><br>\r\n<strong>\u00bfEs posible utilizar llaves en pulgadas para instalar los accesorios Rizoma?<\/strong>\r\n<br><br>\r\nNo, recomendamos siempre utilizar llaves con medida en mil\u00edmetros (mm). El uso de llaves en pulgadas puede no garantizar un ajuste preciso con la torniller\u00eda, lo que conlleva el riesgo de da\u00f1ar tornillos, tuercas o componentes, o de no lograr un apriete correcto.<br><br>\r\n<strong>\u00bfPor qu\u00e9 se requieren llaves m\u00e9tricas?<\/strong>\r\n<br><br>\r\nSe requieren llaves m\u00e9tricas porque la torniller\u00eda est\u00e1 dise\u00f1ada seg\u00fan normas m\u00e9tricas, con tolerancias muy ajustadas. Una llave en pulgadas a menudo no encaja perfectamente en la cabeza del tornillo o la tuerca, lo que puede provocar deslizamientos. Un apriete incorrecto puede causar fallos de funcionamiento o riesgos de seguridad.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Limpieza y cuidado de los accesorios Rizoma<\/strong>\r\n<br><br>\r\nPara el cuidado y limpieza de los productos Rizoma, utilice exclusivamente detergentes neutros con agua fr\u00eda. Se desaconseja el uso de detergentes agresivos (como spray para limpieza de motores, desengrasantes, etc.) o esponjas abrasivas. Puede encontrar la informaci\u00f3n de cuidado y limpieza directamente en el manual de montaje y uso descargable en l\u00ednea, en la p\u00e1gina del producto, para cada accesorio Rizoma.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfRizoma ofrece personalizaciones y modificaciones a medida de sus accesorios a solicitud del cliente?<\/strong>\r\n<br><br>\r\nNo, Rizoma no realiza ning\u00fan tipo de personalizaci\u00f3n ni modificaci\u00f3n a medida de sus accesorios.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfD\u00f3nde puedo encontrar las instrucciones de montaje?<\/strong>\r\n<br><br>\r\nLas instrucciones de montaje se pueden encontrar en l\u00ednea, en la p\u00e1gina del producto, en la secci\u00f3n Instrucciones de montaje y Multimedia. Para encontrar un producto, puede buscarlo por c\u00f3digo utilizando la funci\u00f3n de b\u00fasqueda del sitio web. El c\u00f3digo de producto es el SKU alfanum\u00e9rico impreso en la etiqueta del embalaje.<br><br>\r\n<\/div>                    <\/div>\n                  <\/div>\n                <\/a>\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n              <div class=\"faq\">\n          <div class=\"accordion-block\">\n            <ul class=\"accordion js-accordion\">\n                            <li class=\"faq-item\">\n                <a class=\"accordion-item opener js-accordion-opener\" href=\"#\">\n                  <div class=\"row\">\n                    <div class=\"faq-title\">\n                      <span>PREGUNTAS FRECUENTES SOBRE PEDIDOS, ENV\u00cdOS, DEVOLUCIONES Y GARANT\u00cdA<\/span>\n                    <\/div>\n                    <div class=\"icon-container\">\n                      <span class=\"icon-plus\"><\/span>\n                    <\/div>\n                  <\/div>\n                  <div class=\"js-accordion-slide\">\n                    <div class=\"accordion-content\">\n                      <div class=\"content__sub-faq\">\r\n<strong>\u00bfEs necesario registrarse para realizar compras en Rizoma.com?<\/strong>\r\n<br><br>\r\nPara realizar compras en www.rizoma.com es necesario registrar una cuenta. De esta manera, podr\u00e1s recibir un correo de confirmaci\u00f3n del pedido, hacer un seguimiento del estado del mismo y estar al tanto de futuras promociones o iniciativas de Rizoma.<br>Adem\u00e1s, al registrarse, podr\u00e1s adquirir directamente desde tu \u00e1rea personal kits de montaje adicionales o repuestos para tu espejo R21.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfLos precios indicados en l\u00ednea incluyen IVA?<\/strong>\r\n<br><br>\r\nEl sitio web de Rizoma detecta autom\u00e1ticamente desde qu\u00e9 ubicaci\u00f3n est\u00e1s consultando. Por lo tanto, dependiendo de las configuraciones del dispositivo, el precio mostrado puede incluir o no el IVA.<br><br>\r\nRizoma aplica la siguiente estructura de IVA:<br><br>\r\n\u2022 Italia y pa\u00edses de la UE: los precios mostrados incluyen IVA.<br><br>\r\n\u2022 Resto del mundo: los precios mostrados no incluyen IVA.<br><br>\r\nAtenci\u00f3n: los ciudadanos de la Uni\u00f3n Europea deben pagar el IVA (Impuesto sobre el Valor A\u00f1adido) aplicable seg\u00fan el pa\u00eds de destino. Si la compra tiene como destino Italia o la UE, el precio a considerar es siempre el que incluye el IVA. Si la compra tiene como destino un pa\u00eds fuera de Europa (por ejemplo, Suiza), el precio a considerar es el que no incluye IVA.<br><br>\r\nPor lo tanto, para los pa\u00edses fuera de Europa, el transportista aplicar\u00e1 los aranceles aduaneros y a\u00f1adir\u00e1 el IVA correspondiente al pa\u00eds en el momento de la entrega.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfQu\u00e9 m\u00e9todos de pago se aceptan en la tienda online?<\/strong>\r\n<br><br>\r\nAl momento de la compra en l\u00ednea, se especificar\u00e1n los m\u00e9todos de pago aceptados. Generalmente, se permite el pago mediante tarjeta de cr\u00e9dito y sistemas como PayPal, Klarna, entre otros.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfQu\u00e9 sucede despu\u00e9s de que concluyo el pedido en el sitio www.rizoma.com?<\/strong>\r\n<br><br>\r\nUn pedido se considera completado una vez realizado el pago. Entonces, recibir\u00e1s un correo electr\u00f3nico autom\u00e1tico de confirmaci\u00f3n con el resumen del pedido y los datos de contacto para cualquier duda o problema relacionado con tu compra. Si no recibes el correo de confirmaci\u00f3n (recomendamos verificar tambi\u00e9n en la carpeta de spam), puedes contactar con el servicio de atenci\u00f3n al cliente a support@rizoma.com.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfEs posible solicitar una copia del recibo de compra (no fiscal) o una factura (fiscal)?<\/strong>\r\n<br><br>\r\nPARTICULARES: es posible solicitar una copia del recibo de compra para clientes particulares escribiendo a support@rizoma.com e indicando el n\u00famero de pedido de referencia y sus datos personales.<br>\r\nPROFESIONALES: si necesita una factura con validez fiscal para clientes profesionales, puede solicitarla directamente durante el checkout, al introducir los datos personales y de env\u00edo. Ser\u00e1 suficiente proceder como usuario \u201cPROFESIONAL\u201d y indicar tambi\u00e9n los datos fiscales de la empresa, NIF, c\u00f3digo SDI y orreo electr\u00f3nico certificado.\r\n<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Garant\u00eda de los productos Rizoma<\/strong>\r\n<br><br>\r\nTodos los productos vendidos por Rizoma Srl est\u00e1n cubiertos por garant\u00eda. Para los usuarios privados, en caso de que el producto tenga defectos o fallas, Rizoma Srl garantiza la reparaci\u00f3n o reemplazo del producto defectuoso o inutilizable debido a un defecto de fabricaci\u00f3n, durante 24 meses a partir de la fecha de venta al cliente final o seg\u00fan las normas vigentes en el pa\u00eds de venta. Durante este per\u00edodo, puedes abrir una solicitud de devoluci\u00f3n bajo garant\u00eda, la cual debe ser aprobada por Rizoma. Para acceder al servicio de garant\u00eda, es necesario conservar la confirmaci\u00f3n del pedido y\/o la recibo de compra del producto.<br><br>\r\nEn el desafortunado caso de que un producto Rizoma tenga defectos de fabricaci\u00f3n, puedes contactar con el Servicio de Atenci\u00f3n al Cliente a support@rizoma.com. Un t\u00e9cnico de Rizoma evaluar\u00e1 si el problema puede solucionarse sin necesidad de devolver el producto. En caso contrario, se te dar\u00e1 informaci\u00f3n sobre c\u00f3mo devolver el accesorio para su posible reparaci\u00f3n o reemplazo.<br><br>\r\nUn producto no puede ser devuelto o reemplazado bajo garant\u00eda despu\u00e9s de 24 meses desde la fecha de compra. Adem\u00e1s, un producto no se puede devolver bajo garant\u00eda si los defectos o fallas se deben a un uso incorrecto del producto o a un mantenimiento o reparaci\u00f3n incorrectos por parte del comprador o terceros, o si ha sido desmontado, modificado o reparado por terceros.<br><br>\r\nPor \u00faltimo, no se podr\u00e1 acceder al servicio de garant\u00eda si no se presenta la prueba de compra, como la confirmaci\u00f3n del pedido o la recibo de compra.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfC\u00f3mo se realiza la entrega del pedido Rizoma?<\/strong>\r\n<br><br>\r\nRizoma realiza env\u00edos a todo el mundo y ha decidido confiar solo en mensajeros expr\u00e9s confiables. El mensajero entrega durante el d\u00eda en horas laborales, si no hay nadie, dejar\u00e1 una notificaci\u00f3n y realizar\u00e1 dos intentos adicionales de entrega. Si encuentras la notificaci\u00f3n, puedes contactar al mensajero siguiendo las instrucciones indicadas en la misma. Es recomendable indicar un lugar de entrega donde haya alguien disponible para recibir el paquete durante el horario laboral, como un vecino, un familiar o, preferiblemente, en el lugar de trabajo.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfC\u00f3mo elegir la fecha de entrega de un pedido y hacer un seguimiento del env\u00edo?<\/strong>\r\n<br><br>\r\nActualmente no es posible elegir una fecha de entrega, que se establece autom\u00e1ticamente por los sistemas de env\u00edo. Cuando un pedido se env\u00eda, recibir\u00e1s un correo con los detalles del env\u00edo, el n\u00famero de seguimiento del paquete y la fecha estimada de entrega.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfCu\u00e1les son los plazos de entrega del pedido?<\/strong>\r\n<br><br>\r\nEl tiempo de procesamiento de un pedido depende de la disponibilidad de los productos: si todos los art\u00edculos del carrito est\u00e1n disponibles, el pedido se enviar\u00e1 dentro de 3-5 d\u00edas h\u00e1biles.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfEs posible recoger un producto pedido en l\u00ednea en la sede o en un punto de venta Rizoma?<\/strong>\r\n<br><br>\r\nNo se permite la recogida de productos en la sede de Rizoma por parte de clientes privados. Pronto ser\u00e1 posible recoger productos pedidos en l\u00ednea en algunos puntos de venta autorizados por Rizoma. En este caso, tambi\u00e9n ser\u00e1 posible solicitar servicios adicionales, como el montaje de los productos comprados. Los puntos de venta autorizados para servicios adicionales se indicar\u00e1n durante el proceso de compra.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfCu\u00e1nto cuestan los gastos de env\u00edo?<\/strong>\r\n<br><br>\r\nLos gastos de env\u00edo var\u00edan seg\u00fan el destino y el tama\u00f1o del paquete. En el carrito, se mostrar\u00e1 el costo del env\u00edo antes de completar el pago. Si agregas o eliminas productos del carrito, los gastos de env\u00edo se recalcular\u00e1n en base a los criterios mencionados.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfCu\u00e1les son los pa\u00edses de destino de Rizoma?<\/strong>\r\n<br><br>\r\nActualmente, la compra online incluye \u00fanicamente determinados pa\u00edses del mundo. Adem\u00e1s, algunos productos pueden estar disponibles solo en ciertas \u00e1reas geogr\u00e1ficas. Si un pa\u00eds no est\u00e1 previsto para la venta del producto, no ser\u00e1 posible seleccionarlo como destino de env\u00edo durante la compra.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfQu\u00e9 hacer si un producto se da\u00f1a durante el transporte?<\/strong>\r\n<br><br>\r\nCuando recibas un producto da\u00f1ado durante el transporte, primero debes informar al transportista y, cuando sea posible, comprobar el da\u00f1o en su presencia. En general, cualquier da\u00f1o debido al transporte debe ser reportado al transportista dentro de los 14 d\u00edas naturales desde la fecha de entrega. Despu\u00e9s de la notificaci\u00f3n, el paquete debe conservarse junto con los productos que contiene (tanto los da\u00f1ados como los intactos) durante los siguientes 5 d\u00edas h\u00e1biles, durante los cuales se puede realizar una inspecci\u00f3n de la mercanc\u00eda. Mientras tanto, puedes abrir un procedimiento de devoluci\u00f3n enviando un correo a support@rizoma.com (dentro de los 14 d\u00edas posteriores a la entrega del pedido). Una vez que el transportista confirme el da\u00f1o a Rizoma, el servicio de atenci\u00f3n al cliente podr\u00e1 tomar medidas para cerrar el procedimiento de devoluci\u00f3n y reemplazar el producto.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfQu\u00e9 sucede en caso de p\u00e9rdida del paquete durante el env\u00edo?<\/strong>\r\n<br><br>\r\nSi se notifica una posible p\u00e9rdida del paquete, Rizoma solicita la apertura de una investigaci\u00f3n con el transportista responsable de la entrega. Este \u00faltimo proporcionar\u00e1 una actualizaci\u00f3n sobre el resultado de la verificaci\u00f3n en un plazo de diez d\u00edas h\u00e1biles desde la apertura del expediente. <br>\r\nEn caso de confirmaci\u00f3n oficial de la p\u00e9rdida por parte del transportista, Rizoma proceder\u00e1 con un nuevo env\u00edo de la mercanc\u00eda.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfQu\u00e9 hacer si falta alg\u00fan componente en el paquete?<\/strong>\r\n<br><br>\r\nPrimero, es necesario verificar bien el contenido del paquete. A menudo, para evitar que algunos componentes se muevan durante el transporte, estos se aseguran al fondo del paquete, debajo de gomas protectoras. Por ello, puede ocurrir que algunos componentes no sean visibles al abrir el paquete. Siempre recomendamos extraer todo el contenido, incluidas las esponjas en el fondo. Si a\u00fan falta alg\u00fan componente, puedes contactar a support@rizoma.com.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfD\u00f3nde encontrar mi n\u00famero de pedido o referencia de recibo de compra para abrir una devoluci\u00f3n bajo garant\u00eda?<\/strong>\r\n<br><br>\r\nEl n\u00famero de pedido se indica en el correo electr\u00f3nico de confirmaci\u00f3n enviado al mismo tiempo que la compra online del producto y dentro de su \u00e1rea personal, en la secci\u00f3n de pedidos. En caso de problemas, es posible contactar con el servicio de atenci\u00f3n al cliente indicando su nombre y apellidos en support@rizoma.com.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>Devoluci\u00f3n por producto defectuoso o diferente al pedido<\/strong>\r\n<br><br>\r\nEs posible realizar una devoluci\u00f3n dentro de los 14 d\u00edas desde la fecha de entrega si el producto recibido est\u00e1 da\u00f1ado por motivos atribuibles al transporte, es defectuoso o diferente al que se hab\u00eda pedido.<br><br>\r\nEl reembolso o la sustituci\u00f3n del producto se realizar\u00e1 por Rizoma dentro de los 14 d\u00edas posteriores a la recepci\u00f3n de la devoluci\u00f3n.<br><br>\r\nLos gastos de env\u00edo del producto en este caso correr\u00e1n a cargo de Rizoma.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfPuedo devolver un producto si no estoy satisfecho?<\/strong>\r\n<br><br>\r\nTienes el derecho de desistir de la compra dentro de los 14 d\u00edas desde la recepci\u00f3n del producto. Sin embargo, los gastos de env\u00edo para la devoluci\u00f3n correr\u00e1n a cargo del cliente.<br><br>\r\n<\/div>\r\n\r\n<div class=\"content__sub-faq\">\r\n<strong>\u00bfQu\u00e9 debo hacer para ejercer el derecho de desistimiento?<\/strong>\r\n<br><br>\r\nPara ejercer el derecho de desistimiento:<br><br>\r\n\u2022 Contacta con nuestro servicio de atenci\u00f3n al cliente dentro de los 14 d\u00edas posteriores a la entrega.<br><br>\r\n\u2022 Te proporcionaremos las instrucciones sobre c\u00f3mo devolver el producto.<br><br>\r\n\u2022 El producto debe ser devuelto intacto, en su embalaje original y sin signos de uso o da\u00f1o.<br><br>\r\n\u2022 Una vez recibido y verificado, reembolsaremos el importe pagado dentro de los 14 d\u00edas siguientes a la recepci\u00f3n de la devoluci\u00f3n.<br><br>\r\n<\/div>                    <\/div>\n                  <\/div>\n                <\/a>\n              <\/li>\n            <\/ul>\n          <\/div>\n        <\/div>\n          <\/div>\n\n    <div class=\"breadcrumbs\"><\/div>\n\n    <div class=\"state-texts\">\n      <span class=\"state-title\"><\/span>\n      <span class=\"state-subtitle\"><\/span>\n    <\/div>\n\n    <div class=\"categories\">\n                      <div class=\"category\" data-title=\"Particulares\" data-id=\"private\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-users\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Particulares<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Informaci\u00f3n de producto, pedidos y soporte<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n                      <div class=\"category\" data-title=\"Empresas\" data-id=\"business\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-business\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Empresas<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Consultas comerciales y soporte dedicado<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n                      <div class=\"category\" data-title=\"Proveedores\" data-id=\"supplier\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-package\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Proveedores<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Soporte para Proveedores y Socios<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n                      <div class=\"category\" data-title=\"Carreras\" data-id=\"career\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-file-text\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Carreras<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Env\u00eda tu solicitud<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n                      <div class=\"category\" data-title=\"Alianzas\" data-id=\"partnership\">\n          <div class=\"row\">\n            <div class=\"category-icon\">\n              <div class=\"icon-handshake\"><\/div>\n            <\/div>\n            <div class=\"category-presentation\">\n              <div class=\"category-title\">\n                <span>Alianzas<\/span>\n              <\/div>\n              <div class=\"category-subtitle\">\n                <span>Explora oportunidades de colaboraci\u00f3n<\/span>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n            <\/ul>\n    <\/div>\n\n    <div class=\"topics\">\n              <div class=\"category-topics\" data-category-title=\"Particulares\">\n                                    <div class=\"topic\" data-topic-id=\"0-0\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-info\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Informaci\u00f3n del Producto<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Compatibilidad, materiales, especificaciones y detalles t\u00e9cnicos<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-1\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-cart\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Soporte de Pedidos<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Seguimiento, modificaci\u00f3n y asistencia en pedidos<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-2\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-rotate-ccw\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Devoluciones y Reembolsos<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Devoluci\u00f3n de productos, reembolsos y garant\u00eda<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-3\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-tool\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Soporte T\u00e9cnico<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Ayuda de instalaci\u00f3n, resoluci\u00f3n de problemas y gu\u00eda t\u00e9cnica<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-4\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-customer-administration\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Administraci\u00f3n de clientes<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Cuestiones administrativas y legales<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"0-5\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-help-circle\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Consulta General<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Otras preguntas e informaci\u00f3n general<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                              <\/div>\n              <div class=\"category-topics\" data-category-title=\"Empresas\">\n                                    <div class=\"topic\" data-topic-id=\"1-0\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-become-dealer\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Convi\u00e9rtete en Distribuidor<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Informationen und Anfragen zur Aufnahme in das offizielle H\u00e4ndlernetzwerk.<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-1\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-info\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Informaci\u00f3n del Producto<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Compatibilidad, materiales, especificaciones y detalles t\u00e9cnicos<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-2\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-cart\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Soporte de Pedidos<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Seguimiento, modificaci\u00f3n y asistencia en pedidos<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-3\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-rotate-ccw\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Devoluciones y Reembolsos<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Devoluci\u00f3n de productos, reembolsos y garant\u00eda<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-4\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-tool\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Soporte T\u00e9cnico<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Ayuda de instalaci\u00f3n, resoluci\u00f3n de problemas y gu\u00eda t\u00e9cnica<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"1-5\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-help-circle\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>Consulta General<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>Otras preguntas e informaci\u00f3n general<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                              <\/div>\n              <div class=\"category-topics\" data-category-title=\"Proveedores\">\n                                    <div class=\"topic\" data-topic-id=\"2-0\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-administration\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>amministrazione<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>supporto amministrazione<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                                                <div class=\"topic\" data-topic-id=\"2-1\">\n                <div class=\"topic-presentation\">\n                  <div class=\"row\">\n                    <div class=\"topic-icon\">\n                      <div class=\"icon-package\"><\/div>\n                    <\/div>\n                    <div class=\"column\">\n                      <div class=\"topic-title\">\n                        <span>ufficio acquisti<\/span>\n                      <\/div>\n                      <div class=\"topic-subtitle\">\n                        <span>supporto ufficio acquisti<\/span>\n                      <\/div>\n                    <\/div>\n                    <div class=\"icon-container arrow-right\">\n                      <span class=\"icon-arrow-right\"><\/span>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n                              <\/div>\n              <div class=\"category-topics\" data-category-title=\"Carreras\">\n                                        <\/div>\n              <div class=\"category-topics\" data-category-title=\"Alianzas\">\n                                        <\/div>\n          <\/div>\n\n    <div class=\"contacts-options\"><\/div>\n\n    <div class=\"contact-form\">\n\n      <div class=\"contact-form-title-wrapper\">\n        <span class=\"contact-form-title\"><\/span>\n      <\/div>\n\n      <form id=\"contact-form\" class=\"contact-form-container\" data-hs-cf-bound=\"true\">\n\n        <div class=\"contact-form-presentation\">\n          <div class=\"contact-icon\">\n            <div class=\"icon\"><\/div>\n          <\/div>\n          <div class=\"column\">\n            <div class=\"form-title\"><\/div>\n            <div class=\"form-subtitle\"><\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"sub-container name\">\n          <label for=\"full_name\">NOMBRE *<\/label>\n          <input type=\"text\" name=\"full_name\" id=\"full_name\" required placeholder=\"Tu nombre\" autocomplete=\"name\" pattern=\"^[a-zA-Z\\s]+$\">\n        <\/div>\n\n        <div class=\"sub-container email\">\n          <label for=\"email\">EMAIL *<\/label>\n          <input type=\"email\" name=\"email\" id=\"email\" required placeholder=\"tu.email@ejemplo.com\" autocomplete=\"email\" pattern=\"[^\\s@]+@[^\\s@]+\\.[^\\s@]+\">\n        <\/div>\n\n        <div class=\"sub-container company-name\">\n          <label for=\"company-name\">NOMBRE DE LA EMPRESA<\/label>\n          <input type=\"text\" name=\"company-name\" id=\"company-name\" placeholder=\"Nombre de tu empresa\">\n        <\/div>\n\n        <div class=\"sub-container position-of-interest\">\n          <label for=\"position-of-interest\">POSICI\u00d3N DE INTER\u00c9S<\/label>\n          <input type=\"text\" name=\"position-of-interest\" id=\"position-of-interest\" placeholder=\"ej. Product Designer, Ingeniero\">\n        <\/div>\n\n        <div class=\"sub-container type-of-partnership\">\n          <label for=\"type-of-partnership\">TIPO DE COLABORACI\u00d3N<\/label>\n          <input type=\"text\" name=\"type-of-partnership\" id=\"type-of-partnership\" placeholder=\"Selecciona el tipo de colaboraci\u00f3n...\">\n        <\/div>\n\n        <div class=\"sub-container type-of-inquiry\">\n          <label for=\"type-of-inquiry\">TIPO DE CONSULTA<\/label>\n          <input type=\"text\" name=\"type-of-inquiry\" id=\"type-of-inquiry\" placeholder=\"Selecciona el tipo de consulta...\">\n        <\/div>\n\n        <div class=\"sub-container subject\">\n          <label for=\"subject\" class=\"label-subject\">ASUNTO *<\/label>\n          <input type=\"text\" name=\"subject\" id=\"subject\" required placeholder=\"Breve descripci\u00f3n de tu consulta\" autocomplete=\"off\">\n        <\/div>\n\n        <div class=\"sub-container message\">\n          <label for=\"message\" class=\"label-message\">MENSAJE *<\/label>\n          <textarea name=\"message\" id=\"message\" required placeholder=\"Por favor, proporciona detalles sobre tu consulta...\" rows=\"5\"><\/textarea>\n        <\/div>\n\n        <div class=\"sub-container attached-file\">\n          <label for=\"attached-file\">ARCHIVOS ADJUNTOS<\/label>\n\n          <input type=\"file\" name=\"attached-file\" id=\"attached-file\" accept=\".pdf,.doc,.docx\" style=\"display: none;\">\n\n          <label for=\"attached-file\" class=\"file-wrapper\">\n            <span>Elegir archivo<\/span>\n            <span id=\"file-name\">No se ha seleccionado ning\u00fan archivo<\/span>\n          <\/label>\n\n          <label for=\"attached-file\" class=\"bottom-label\">Formatos aceptados: PDF, DOC, DOCX (m\u00e1x. 10MB)<\/label>\n        <\/div>\n\n        <div class=\"sub-container select-country\">\n          <label for=\"select-country\">Selecciona Tu Regi\u00f3n<\/label>\n          <select name=\"select-country\" id=\"select-country\" required>\n                          <option\n                value=\"\"\n                disabled                selected                hidden                data-phone=''>\n                              <\/option>\n                          <option\n                value=\"IT\"\n                                                                data-phone='+39 0331 242020'>\n                Sede Italia              <\/option>\n                          <option\n                value=\"DE\"\n                                                                data-phone='+49 7670 1409982'>\n                Alemania              <\/option>\n                          <option\n                value=\"FR\"\n                                                                data-phone='+39 3456988592'>\n                Francia              <\/option>\n                          <option\n                value=\"ES\"\n                                                                data-phone='+34 932 200 978'>\n                Espa\u00f1a              <\/option>\n                          <option\n                value=\"AT\"\n                                                                data-phone='+43 (650)3333051'>\n                Austria              <\/option>\n                          <option\n                value=\"SC\"\n                                                                data-phone='+45 4752 8966'>\n                Escandinavia              <\/option>\n                          <option\n                value=\"US\"\n                                                                data-phone='+1 714 241 1530'>\n                USA              <\/option>\n                          <option\n                value=\"OR\"\n                                                                data-phone='+34 392 200 978'>\n                Otras Regiones              <\/option>\n                      <\/select>\n          <div class=\"country-contact-information\">\n            <span class=\"country\"><\/span>\n            <span class=\"phone\"><\/span>\n            <span class=\"message\">L\u00ednea de negocios dedicada para soporte prioritario<\/span>\n          <\/div>\n        <\/div>\n\n        <div class=\"buttons-container\">\n          <span class=\"live-chat-button-up-message\">Nuestro equipo de soporte est\u00e1 listo para ayudarte<\/span>\n          <button type=\"submit\" class=\"btn-submit\"><\/button>\n        <\/div>\n\n        <div class=\"live-chat-hours\">\n          <span class=\"available-hours\">Horario disponible:<\/span>\n          <span class=\"days-hours\">Lunes &#8211; Viernes: 9:00 &#8211; 18:00 CET<\/span>\n          <span class=\"days-hours\">S\u00e1bado: 10:00 &#8211; 14:00 CET<\/span>\n        <\/div>\n      <\/form>\n    <\/div>\n\n    <div class=\"contact-sent\"><\/div>\n  <\/div>\n<\/div>\n\n\n<style>\n  .rz-faq {\n    max-width: 900px;\n    margin: 0 auto;\n    padding: 20px;\n    letter-spacing: 0.3px;\n    font-weight: normal;\n  }\n\n  \/* Default State *\/\n  .rz-faq[data-state=\"default\"] .faq-page-texts {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"default\"] .faqs {\n    display: block;\n  }\n\n  .rz-faq[data-state=\"default\"] .categories {\n    display: grid;\n  }\n\n  .rz-faq[data-state=\"default\"] .topics {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"default\"] .contacts-options {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"default\"] .contact-form {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"default\"] .back-button {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"default\"] .breadcrumbs {\n    display: none;\n  }\n\n  \/* Topics Visible State *\/\n  .rz-faq[data-state=\"topics-visible\"] .faq-page-texts {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .faqs {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .categories {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .topics {\n    display: block;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .contacts-options {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .contact-form {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .back-button {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"topics-visible\"] .breadcrumbs {\n    display: block;\n  }\n\n  \/* Contacts Visible State *\/\n  .rz-faq[data-state=\"contacts-visible\"] .faq-page-texts {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .faqs {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .categories {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .topics {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .contacts-options {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .contact-form {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .back-button {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"contacts-visible\"] .breadcrumbs {\n    display: block;\n  }\n\n  \/* Form Visible State *\/\n  .rz-faq[data-state=\"form-visible\"] .faq-page-texts {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .faqs {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .categories {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .topics {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .contacts-options {\n    display: none;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .contact-form {\n    display: block;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .back-button {\n    display: flex;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .breadcrumbs {\n    display: block;\n  }\n\n  .rz-faq[data-state=\"form-visible\"] .state-texts {\n    display: none;\n  }\n\n  \/* General Styles *\/\n  .faq-page-texts,\n  .state-texts {\n    text-align: center;\n    margin-bottom: 32px;\n    display: flex;\n    flex-direction: column;\n  }\n\n  .state-texts {\n    margin-top: 8px;\n  }\n\n  .faq-page-title {\n    font-size: 30px;\n    margin-bottom: 32px;\n    font-weight: bold;\n    text-transform: uppercase;\n    color: black;\n  }\n\n  .state-title {\n    font-size: 20px;\n    margin-bottom: 8px;\n    color: black;\n    font-weight: 400;\n  }\n\n  .faq-page-subtitle {\n    margin-bottom: 32px;\n  }\n\n  .faq-page-subtitle,\n  .state-subtitle {\n    font-size: 16px;\n    color: #717182;\n  }\n\n  \/* Accordion for FAQs *\/\n  .faqs .faq {\n    margin-bottom: 24px;\n  }\n\n  .faqs .accordion {\n    border-bottom: 1px solid #0000001a;\n    border-top: none !important;\n    list-style: none;\n    padding: 0;\n    margin: 0;\n  }\n\n  .faqs .faq-item {\n    margin-bottom: 16px;\n  }\n\n  .faqs .faq-item .content__sub-faq {\n    font-weight: 300;\n    font-size: 16px;\n    line-height: 22px;\n  }\n\n  .faqs .faq-item .row {\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n  }\n\n  .faqs .faq-title {\n    font-size: 14px;\n    color: #717182;\n    letter-spacing: 0;\n  }\n\n  .faqs .accordion-item {\n    text-decoration: none;\n    color: inherit;\n    display: block;\n    border-bottom: none;\n  }\n\n  .faqs .accordion-content {\n    padding-top: 15px;\n    text-transform: none;\n  }\n\n  \/* Categories and Topics *\/\n  .categories,\n  .topics {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));\n    gap: 16px;\n  }\n\n  .category:nth-child(1) {\n    grid-column: span 2 \/ span 2;\n  }\n\n  .category,\n  .topic {\n    border: 1px solid #0000001a;\n    padding: 24px;\n    cursor: pointer;\n    transition: background-color 0.2s ease;\n\n    .row {\n      display: flex;\n      flex-direction: row;\n      align-items: center;\n      gap: 16px;\n\n      .category-icon,\n      .topic-icon {\n        font-size: 24px;\n        padding: 12px;\n        background-color: #ECECF0;\n        border-radius: 8px;\n        pointer-events: none;\n      }\n\n      .topic-icon {\n        font-size: 20px;\n        padding: 8px;\n      }\n    }\n\n    .column {\n      display: flex;\n      flex-direction: column;\n    }\n\n    .icon-arrow-right {\n      font-size: 16px;\n      color: #717182\n    }\n  }\n\n  .category {\n    border: 4px solid #0000001a;\n  }\n\n  .category-topics {\n    display: flex;\n    flex-direction: column;\n    gap: 12px;\n  }\n\n  .category:hover,\n  .topic:hover {\n    border-color: black;\n\n    .category-icon,\n    .topic-icon {\n      background-color: black;\n      color: white;\n\n      .icon-users {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/users-white.svg?v=1');\n      }\n\n      .icon-business {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/business-white.svg');\n      }\n\n      .icon-handshake {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/handshake-white.svg');\n      }\n\n      .icon-help-circle {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/help-circle-white.svg');\n      }\n\n      .icon-info {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/info-white.svg');\n      }\n\n      .icon-message-circle {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/message-circle-white.svg');\n      }\n\n      .icon-message-square {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/message-square-white.svg');\n      }\n\n      .icon-package {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/package-white.svg');\n      }\n\n      .icon-rotate-ccw {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/rotate-ccw-white.svg');\n      }\n\n      .icon-shield {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/shield-white.svg');\n      }\n\n      .icon-tool {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/tool-white.svg');\n      }\n\n      .icon-customer-administration {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/customer-administration-white.svg');\n      }\n\n      .icon-become-dealer {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/become-dealer-white.svg');\n      }\n\n      .icon-administration {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/administration-white.svg');\n      }\n    }\n  }\n\n  .category-title,\n  .topic-title {\n    font-size: 16px;\n    font-weight: 400;\n    margin-bottom: 8px;\n  }\n\n  .category-subtitle,\n  .topic-subtitle {\n    font-size: 14px;\n    color: #717182;\n  }\n\n  \/* Contact Options *\/\n  .contacts-options {\n    gap: 20px;\n    justify-content: center;\n  }\n\n  .contact-option-button {\n    max-width: 450px;\n    flex: 1;\n    padding: 24px;\n    text-align: center;\n    border: 1px solid #0000001a;\n    cursor: pointer;\n    transition: background-color 0.2s ease;\n\n\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n\n    .contact-icon {\n      font-size: 24px;\n      padding: 12px;\n      margin-bottom: 16px;\n      background-color: #ECECF0;\n      border-radius: 8px;\n      pointer-events: none;\n    }\n\n    .contact-text {\n      font-size: 16px;\n      margin-bottom: 8px;\n    }\n\n    .contact-subtitle {\n      font-size: 14px;\n      color: #717182;\n    }\n  }\n\n  .contact-option-button:hover {\n    border-color: black;\n\n    .contact-icon {\n      color: white;\n      background-color: black;\n\n      .icon-message-square {\n        background-image: url('\/wp-content\/uploads\/faq-icons\/message-square-white.svg');\n      }\n    }\n  }\n\n  \/* Contact Form *\/\n\n  .contact-form-title-wrapper {\n    font-size: 16px;\n    margin-bottom: 32px;\n    font-weight: normal;\n    text-align: center;\n  }\n\n  .contact-form-container {\n    display: flex;\n    flex-direction: column;\n    padding: 32px;\n    border: 1px solid #ececf0;\n  }\n\n  .contact-form-container .contact-form-presentation {\n    display: flex;\n    flex-direction: row;\n    align-items: center;\n    margin-bottom: 24px;\n    gap: 12px;\n\n    .contact-icon {\n      font-size: 20px;\n      padding: 8px;\n      background-color: black;\n      color: white;\n      border-radius: 8px;\n      pointer-events: none;\n    }\n\n    .column {\n      display: flex;\n      flex-direction: column;\n\n      .form-title {\n        font-size: 16px;\n      }\n\n      .form-subtitle {\n        font-size: 14px;\n        color: #717182;\n      }\n    }\n\n  }\n\n  .contact-form-container label {\n    font-size: 12px;\n    margin-bottom: 8px;\n    text-transform: uppercase;\n    color: #717182;\n  }\n\n  .contact-form-container input,\n  .contact-form-container textarea,\n  .contact-form-container select {\n    padding: 8px 0;\n    font-size: 14px;\n    margin-top: 4px;\n    min-height: 32px;\n    resize: none;\n    box-sizing: border-box;\n    width: 100%;\n    border-color: black;\n    border-bottom: 1px solid;\n  }\n\n  .contact-form-container .row {\n    display: flex;\n    gap: 16px;\n  }\n\n  .contact-form-container .sub-container {\n    margin-bottom: 16px;\n    width: 100%;\n    display: flex;\n    flex-direction: column;\n\n    .file-wrapper {\n      span {\n        color: black;\n        text-transform: none;\n        margin-right: 4px;\n        font-size: 16px;\n        font-weight: normal;\n        \/* pointer-events: all; *\/\n        cursor: pointer\n      }\n    }\n\n    .bottom-label {\n      margin-top: 4px;\n      color: #717182;\n      text-transform: unset;\n    }\n  }\n\n  .contact-form-container .buttons-container {\n    display: flex;\n    gap: 16px;\n    justify-content: flex-start;\n\n    .live-chat-button-up-message {\n      display: none;\n    }\n  }\n\n\n  .contact-form-container .buttons-container.live-chat {\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n    background-color: #ECECF0;\n    padding: 24px;\n    margin-bottom: 16px;\n\n    .live-chat-button-up-message {\n      display: block;\n    }\n  }\n\n  .contact-form .live-chat-hours {\n    display: none;\n    flex-direction: column;\n    align-items: start;\n\n    .available-hours {\n      font-size: 14px;\n      font-weight: bold;\n      color: #717182;\n    }\n\n    .days-hours {\n      font-size: 14px;\n      color: #717182;\n    }\n  }\n\n  .contact-form-container .btn-submit {\n    padding: 10px 20px;\n    background-color: black;\n    color: white;\n    border: none;\n    border-radius: 6px;\n    cursor: pointer;\n    width: 100%;\n    font-weight: 500;\n  }\n\n  .contact-form-container .btn-back-form {\n    padding: 10px 20px;\n    background-color: white;\n    color: black;\n    border: 1px solid #DEDDE0;\n    border-radius: 10px;\n    cursor: pointer;\n    font-weight: 500;\n  }\n\n  \/* Select2 Styles *\/\n  .contact-form-container .select2-container {\n    min-height: 0;\n    width: 100% !important;\n    margin-bottom: 16px;\n  }\n\n  .contact-form-container .select2-selection {\n    padding: 8px 0;\n  }\n\n  .contact-form-container .select2-selection__rendered {\n    text-transform: unset !important;\n    padding: 0 !important;\n    line-height: normal !important;\n    text-align: left !important;\n  }\n\n  .contact-form-container .country-label {\n    font-weight: 400;\n    font-size: 14px;\n    margin: 0;\n  }\n\n  .contact-form-container .contacts-box {\n    display: flex;\n    flex-direction: column;\n  }\n\n  .contact-form-container .contact-item {\n    font-size: 14px;\n    color: #717182;\n    font-weight: 400;\n  }\n\n  .contact-form-container .select2-selection__arrow {\n    height: 100% !important;\n    top: 0 !important;\n    right: 12px !important;\n  }\n\n  .contact-form-container .select2-selection__arrow b {\n    border-color: #717182 transparent transparent transparent !important;\n    border-width: 5px 4px 0 4px !important;\n    margin-top: -2px !important;\n  }\n\n  .contact-form-container.select2-container--open .select2-selection__arrow b {\n    border-color: transparent transparent #717182 transparent !important;\n    border-width: 0 4px 5px 4px !important;\n  }\n\n  .select2-dropdown {\n    border: 1px solid #ececf0 !important;\n    border-radius: 10px !important;\n    margin-top: 4px !important;\n    background-color: #fcfafa !important;\n  }\n\n  .select2-results__option {\n    border-radius: 10px !important;\n    margin: 4px !important;\n    padding: 8px 12px !important;\n    font-size: 16px !important;\n  }\n\n  .select2-results__option--highlighted {\n    background-color: #ececf0 !important;\n    color: black !important;\n  }\n\n  .select2-results__option[aria-selected=true] {\n    background-color: #e0e0e0 !important;\n  }\n\n  .country-contact-information {\n    display: none;\n    flex-direction: column;\n    align-items: start;\n    gap: 8px;\n    background-color: #ECECF0;\n    border-radius: 8px;\n    padding: 16px;\n\n    .country {\n      font-weight: bold;\n      font-size: 16px;\n    }\n\n    .phone {\n      font-size: 18px;\n    }\n\n    .message {\n      font-size: 14px;\n      color: #717182\n    }\n  }\n\n  \/* Back Button *\/\n\n  .back-button {\n    display: flex;\n    align-items: center;\n    gap: 8px;\n    cursor: pointer;\n    background: none;\n    border: none;\n    font-size: 14px;\n    margin-bottom: 16px;\n    justify-self: start;\n    padding: 8px;\n  }\n\n  .back-button:hover {\n    border-radius: 8px;\n    background-color: #f0f0f0;\n  }\n\n  .icon-container {\n    width: unset;\n    height: unset;\n    margin-right: unset;\n  }\n\n  .back-button .icon-container {\n    padding: 8px;\n  }\n\n  .back-button .icon-arrow-left {\n    font-size: 16px;\n    color: #717182\n  }\n\n  .back-button:hover {\n    background-color: #f0f0f0;\n  }\n\n  \/* Breadcrumbs *\/\n  .breadcrumbs {\n    margin-bottom: 32px;\n    color: #717182;\n  }\n\n  .breadcrumbs span,\n  .breadcrumbs a {\n    margin-right: 8px;\n    margin-left: 8px;\n    text-decoration: none;\n    color: #717182;\n    font-size: 14px;\n  }\n\n  .breadcrumbs span {\n    color: black;\n  }\n\n  .breadcrumbs a:nth-child(0) {\n    margin-left: unset;\n  }\n\n  .icon-users,\n  .icon-business,\n  .icon-handshake,\n  .icon-help-circle,\n  .icon-info,\n  .icon-message-circle,\n  .icon-message-square,\n  .icon-message-square-white,\n  .icon-package,\n  .icon-rotate-ccw,\n  .icon-shield,\n  .icon-tool,\n  .icon-customer-administration,\n  .icon-become-dealer,\n  .icon-administration {\n    width: 24px;\n    height: 24px;\n    background-size: contain;\n    background-repeat: no-repeat;\n  }\n\n  .icon-users {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/users-black.svg?v=1');\n  }\n\n  .icon-business {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/business-black.svg');\n  }\n\n  .icon-handshake {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/handshake-black.svg');\n  }\n\n  .icon-help-circle {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/help-circle-black.svg');\n  }\n\n  .icon-info {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/info-black.svg');\n  }\n\n  .icon-message-circle {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/message-circle-black.svg');\n  }\n\n  .icon-message-square {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/message-square-black.svg');\n  }\n\n  .icon-message-square-white {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/message-square-white.svg');\n  }\n\n  .icon-package {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/package-black.svg');\n  }\n\n  .icon-rotate-ccw {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/rotate-ccw-black.svg');\n  }\n\n  .icon-shield {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/shield-black.svg');\n  }\n\n  .icon-tool {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/tool-black.svg');\n  }\n\n  .icon-customer-administration {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/customer-administration-black.svg');\n  }\n\n  .icon-become-dealer {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/become-dealer-black.svg');\n  }\n\n  .icon-administration {\n    background-image: url('\/wp-content\/uploads\/faq-icons\/administration-black.svg');\n  }\n<\/style>\n\n<style>\n  @media (max-width: 767px) {\n    .rz-faq[data-state=\"default\"] .categories {\n      display: flex;\n      flex-direction: column;\n    }\n\n    .rz-faq[data-state=\"contacts-visible\"] .contacts-options {\n      display: flex;\n      flex-direction: column;\n    }\n  }\n<\/style>\n\n\n<script>\n  document.addEventListener('DOMContentLoaded', function() {\n    const categoriesData = 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techniques\"},{\"language\":\"de\",\"html\":\"Installationshilfe, Fehlerbehebung und technische Beratung\"},{\"language\":\"es\",\"html\":\"Ayuda de instalaci\\u00f3n, resoluci\\u00f3n de problemas y gu\\u00eda t\\u00e9cnica\"}],\"email_contact\":\"rizoma@freshdesk.com\",\"freshdesk_group_id\":\"101000359432\",\"freshdesk_agent_id\":\"101055580416\",\"phone\":true,\"live_chat\":true},{\"id\":\"general_inquiry\",\"title\":[{\"language\":\"en\",\"html\":\"General Inquiry\"},{\"language\":\"it\",\"html\":\"Richiesta Generica\"},{\"language\":\"fr\",\"html\":\"Demande G\\u00e9n\\u00e9rale\"},{\"language\":\"de\",\"html\":\"Allgemeine Anfrage\"},{\"language\":\"es\",\"html\":\"Consulta General\"}],\"subtitle\":[{\"language\":\"en\",\"html\":\"Other questions and general information\"},{\"language\":\"it\",\"html\":\"Altre domande e informazioni generali\"},{\"language\":\"fr\",\"html\":\"Autres questions et informations g\\u00e9n\\u00e9rales\"},{\"language\":\"de\",\"html\":\"Sonstige Fragen und allgemeine Informationen\"},{\"language\":\"es\",\"html\":\"Otras preguntas e informaci\\u00f3n general\"}],\"email_contact\":\"rizoma@freshdesk.com\",\"freshdesk_group_id\":\"101000375957\",\"freshdesk_agent_id\":\"101055580416\",\"phone\":true,\"live_chat\":true}]},{\"id\":\"supplier\",\"title\":[{\"language\":\"en\",\"html\":\"Supplier\"},{\"language\":\"it\",\"html\":\"Fornitori\"},{\"language\":\"fr\",\"html\":\"Fournisseurs\"},{\"language\":\"de\",\"html\":\"Lieferanten\"},{\"language\":\"es\",\"html\":\"Proveedores\"}],\"subtitle\":[{\"language\":\"en\",\"html\":\"Supplier & Partner Support\"},{\"language\":\"it\",\"html\":\"Supporto fornitori e partner\"},{\"language\":\"fr\",\"html\":\"Support Fournisseurs et Partenaires\"},{\"language\":\"de\",\"html\":\"Support f\\u00fcr Lieferanten und Partner\"},{\"language\":\"es\",\"html\":\"Soporte para Proveedores y Socios\"}],\"topics\":[{\"id\":\"administration\",\"title\":[{\"language\":\"it\",\"html\":\"amministrazione\"},{\"language\":\"en\",\"html\":\"amministrazione\"},{\"language\":\"fr\",\"html\":\"amministrazione\"},{\"language\":\"es\",\"html\":\"amministrazione\"},{\"language\":\"de\",\"html\":\"amministrazione\"}],\"subtitle\":[{\"language\":\"it\",\"html\":\"supporto amministrazione\"},{\"language\":\"en\",\"html\":\"supporto amministrazione\"},{\"language\":\"fr\",\"html\":\"supporto amministrazione\"},{\"language\":\"de\",\"html\":\"supporto amministrazione\"},{\"language\":\"es\",\"html\":\"supporto amministrazione\"}],\"email_contact\":\"buyer@rizoma.com\",\"freshdesk_group_id\":\"\",\"freshdesk_agent_id\":\"\",\"phone\":false,\"live_chat\":false},{\"id\":\"purchase\",\"title\":[{\"language\":\"it\",\"html\":\"ufficio acquisti\"},{\"language\":\"en\",\"html\":\"ufficio acquisti\"},{\"language\":\"fr\",\"html\":\"ufficio acquisti\"},{\"language\":\"de\",\"html\":\"ufficio acquisti\"},{\"language\":\"es\",\"html\":\"ufficio acquisti\"}],\"subtitle\":[{\"language\":\"it\",\"html\":\"supporto ufficio acquisti\"},{\"language\":\"en\",\"html\":\"supporto ufficio acquisti\"},{\"language\":\"fr\",\"html\":\"supporto ufficio acquisti\"},{\"language\":\"de\",\"html\":\"supporto ufficio acquisti\"},{\"language\":\"es\",\"html\":\"supporto ufficio acquisti\"}],\"email_contact\":\"administration@rizoma.com\",\"freshdesk_group_id\":\"\",\"freshdesk_agent_id\":\"\",\"phone\":false,\"live_chat\":false}]},{\"id\":\"career\",\"title\":[{\"language\":\"en\",\"html\":\"Career\"},{\"language\":\"it\",\"html\":\"Lavora con noi\"},{\"language\":\"fr\",\"html\":\"Carri\\u00e8res\"},{\"language\":\"de\",\"html\":\"Karriere\"},{\"language\":\"es\",\"html\":\"Carreras\"}],\"subtitle\":[{\"language\":\"en\",\"html\":\"Submit your application\"},{\"language\":\"it\",\"html\":\"Invia la tua candidatura\"},{\"language\":\"fr\",\"html\":\"Soumettre votre candidature\"},{\"language\":\"de\",\"html\":\"Bewerbung absenden\"},{\"language\":\"es\",\"html\":\"Env\\u00eda tu solicitud\"}],\"topics\":[{\"id\":\"\",\"title\":false,\"subtitle\":false,\"email_contact\":\"hr@rizoma.com\",\"freshdesk_group_id\":\"\",\"freshdesk_agent_id\":\"\",\"phone\":false,\"live_chat\":false}]},{\"id\":\"partnership\",\"title\":[{\"language\":\"en\",\"html\":\"Partnership\"},{\"language\":\"it\",\"html\":\"Partnership\"},{\"language\":\"fr\",\"html\":\"Partenariat\"},{\"language\":\"de\",\"html\":\"Partnerschaft\"},{\"language\":\"es\",\"html\":\"Alianzas\"}],\"subtitle\":[{\"language\":\"en\",\"html\":\"Explore collaboration opportunities\"},{\"language\":\"it\",\"html\":\"Esplora opportunit\\u00e0 di collaborazione\"},{\"language\":\"fr\",\"html\":\"Explorer les opportunit\\u00e9s de collaboration\"},{\"language\":\"de\",\"html\":\"M\\u00f6glichkeiten zur Zusammenarbeit entdecken\"},{\"language\":\"es\",\"html\":\"Explora oportunidades de colaboraci\\u00f3n\"}],\"topics\":[{\"id\":\"\",\"title\":false,\"subtitle\":false,\"email_contact\":\"partnership@rizoma.com\",\"freshdesk_group_id\":\"\",\"freshdesk_agent_id\":\"\",\"phone\":false,\"live_chat\":false}]}];\n    const formsData = {\"email\":{\"title\":\"Correo electr\\u00f3nico\",\"subject\":{\"label\":\"Asunto *\",\"placeholder\":\"L\\u00ednea de asunto breve\"},\"message\":{\"label\":\"Mensaje *\",\"placeholder\":\"Proporciona informaci\\u00f3n detallada sobre tu pregunta o problema...\"},\"button\":\"Enviar mensaje\"},\"live_chat\":{\"title\":\"Live chat\",\"subtitle\":\"Tiempo de respuesta promedio: 2-5 minutos\",\"subject\":{\"label\":\"Resumen del problema *\",\"placeholder\":\"Breve descripci\\u00f3n de tu problema\"},\"message\":{\"label\":\"Descripci\\u00f3n detallada *\",\"placeholder\":\"Describe tu problema en detalle. Incluye informaci\\u00f3n relevante como modelos de producto, mensajes de error o circunstancias espec\\u00edficas...\"},\"button\":\"Iniciar chat\"},\"phone\":{\"title\":\"Tel\\u00e9fono Dedicado\",\"subtitle\":\"Lunes - Viernes, 09:00 - 18:00 CET\",\"placeholder\":\"Elige tu regi\\u00f3n...\",\"options\":[{\"value\":\"\",\"text\":\"\",\"disabled\":true,\"selected\":true,\"hidden\":true},{\"value\":\"IT\",\"text\":\"Sede Italia\",\"phone\":\"+39 0331 242020\"},{\"value\":\"DE\",\"text\":\"Alemania\",\"phone\":\"+49 7670 1409982\"},{\"value\":\"FR\",\"text\":\"Francia\",\"phone\":\"+39 3456988592\"},{\"value\":\"ES\",\"text\":\"Espa\\u00f1a\",\"phone\":\"+34 932 200 978\"},{\"value\":\"AT\",\"text\":\"Austria\",\"phone\":\"+43 (650)3333051\"},{\"value\":\"SC\",\"text\":\"Escandinavia\",\"phone\":\"+45 4752 8966\"},{\"value\":\"US\",\"text\":\"USA\",\"phone\":\"+1 714 241 1530\"},{\"value\":\"OR\",\"text\":\"Otras Regiones\",\"phone\":\"+34 392 200 978\"}]}};\n\n    const rzFaq = document.querySelector('.rz-faq');\n    const backButton = document.querySelector('.back-button');\n    const categories = document.querySelectorAll('.category');\n    const topics = document.querySelectorAll('.topic');\n    const contactsOptions = document.querySelector('.contacts-options');\n    const stateTitle = document.querySelector('.state-title');\n    const stateSubtitle = document.querySelector('.state-subtitle');\n    const breadcrumbs = document.querySelector('.breadcrumbs');\n    const contactForm = document.querySelector('#contact-form');\n\n    const translations = {\"back\":\"Volver\",\"state_default_title\":\"\\u00bfNo has encontrado tu respuesta arriba?\",\"state_default_subtitle\":\"Elige la categor\\u00eda seg\\u00fan qui\\u00e9n eres y qu\\u00e9 necesitas\",\"state_topics_title\":\"\\u00bfEn qu\\u00e9 necesitas ayuda?\",\"state_topics_subtitle\":\"Selecciona la categor\\u00eda que mejor describa tu solicitud\",\"state_contacts_title\":\"Elige tu m\\u00e9todo de 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subtitle: translations.state_default_subtitle\n      },\n      'topics-visible': {\n        title: translations.state_topics_title,\n        subtitle: translations.state_topics_subtitle\n      },\n      'contacts-visible': {\n        title: translations.state_contacts_title,\n        subtitle: translations.state_contacts_subtitle\n      },\n    };\n\n    function updateBreadcrumbs() {\n      breadcrumbs.innerHTML = '';\n      if (currentState === 'topics-visible') {\n        breadcrumbs.innerHTML = `<a href=\"#\" data-state-target=\"default\">${translations.contact}<\/a> &gt; <span>${selectedCategoryName}<\/span>`;\n      } else if (currentState === 'contacts-visible' || currentState === 'form-visible') {\n        if (selectedTopicName) {\n          breadcrumbs.innerHTML = `<a href=\"#\" data-state-target=\"default\">${translations.contact}<\/a> &gt; <a href=\"#\" data-state-target=\"topics-visible\">${selectedCategoryName}<\/a> &gt; <span>${selectedTopicName}<\/span>`;\n        } else {\n          breadcrumbs.innerHTML = `<a href=\"#\" data-state-target=\"default\">${translations.contact}<\/a> &gt; <span>${selectedCategoryName}<\/span>`;\n        }\n      }\n    }\n\n    function setState(newState) {\n      currentState = newState;\n      rzFaq.dataset.state = newState;\n\n      if (stateTexts[newState]) {\n        stateTitle.textContent = stateTexts[newState].title;\n        stateSubtitle.textContent = stateTexts[newState].subtitle;\n      }\n      updateBreadcrumbs();\n    }\n\n    function showContactOptions(topicData) {\n      selectedTopicId = topicData.id;\n      contactsOptions.innerHTML = '';\n\n      if (topicData.email_contact) {\n        const button = document.createElement('div');\n        button.classList.add('contact-option-button');\n        button.dataset.contactType = 'email';\n\n        const contactIconDiv = document.createElement('div');\n        contactIconDiv.classList.add('contact-icon');\n\n        const iconDiv = document.createElement('div');\n        iconDiv.classList.add('icon-email');\n\n        contactIconDiv.appendChild(iconDiv);\n        button.appendChild(contactIconDiv);\n\n        const textDiv = document.createElement('div');\n        textDiv.classList.add('contact-text');\n        textDiv.textContent = translations.email_label;\n        button.appendChild(textDiv);\n\n        const subtitleDiv = document.createElement('div');\n        subtitleDiv.classList.add('contact-subtitle');\n        subtitleDiv.textContent = translations.email_subtitle;\n        button.appendChild(subtitleDiv);\n\n        contactsOptions.appendChild(button);\n      }\n\n      if (topicData.phone) {\n        const button = document.createElement('div');\n        button.classList.add('contact-option-button');\n        button.dataset.contactType = 'phone';\n\n        const contactIconDiv = document.createElement('div');\n        contactIconDiv.classList.add('contact-icon');\n\n        const iconDiv = document.createElement('div');\n        iconDiv.classList.add('icon-phone');\n\n        contactIconDiv.appendChild(iconDiv);\n        button.appendChild(contactIconDiv);\n\n        const textDiv = document.createElement('div');\n        textDiv.classList.add('contact-text');\n        textDiv.textContent = translations.phone_label;\n        button.appendChild(textDiv);\n\n        const subtitleDiv = document.createElement('div');\n        subtitleDiv.classList.add('contact-subtitle');\n        subtitleDiv.textContent = translations.phone_subtitle;\n        button.appendChild(subtitleDiv);\n\n        contactsOptions.appendChild(button);\n      }\n\n      if (topicData.live_chat) {\n        const button = document.createElement('div');\n        button.classList.add('contact-option-button');\n        button.dataset.contactType = 'live_chat';\n\n        const contactIconDiv = document.createElement('div');\n        contactIconDiv.classList.add('contact-icon');\n\n        const iconDiv = document.createElement('div');\n        iconDiv.classList.add('icon-message-square');\n\n        contactIconDiv.appendChild(iconDiv);\n        button.appendChild(contactIconDiv);\n\n        const textDiv = document.createElement('div');\n        textDiv.classList.add('contact-text');\n        textDiv.textContent = translations.live_chat_label;\n        button.appendChild(textDiv);\n\n        const subtitleDiv = document.createElement('div');\n        subtitleDiv.classList.add('contact-subtitle');\n        subtitleDiv.textContent = translations.live_chat_subtitle;\n        button.appendChild(subtitleDiv);\n\n        contactsOptions.appendChild(button);\n      }\n    }\n\n    function showContactForm(contactType) {\n      currentFormType = contactType;\n      setState('form-visible');\n\n      const formInfo = formsData[contactType];\n      if (!formInfo) return;\n\n      contactForm.reset();\n      \/\/ Reset form fields visibility\n      document.querySelector('.contact-form-title-wrapper').style.display = 'none';\n      contactForm.querySelector('.icon').classList.remove('icon-email');\n      contactForm.querySelector('.icon').classList.remove('icon-phone');\n      contactForm.querySelector('.icon').classList.remove('icon-message-square-white');\n      contactForm.querySelector('.form-subtitle').style.display = 'none';\n      contactForm.querySelector('.name').style.display = 'none';\n      contactForm.querySelector('#full_name').disabled = true;\n      contactForm.querySelector('.email').style.display = 'none';\n      contactForm.querySelector('#email').disabled = true;\n\n      contactForm.querySelector('.company-name').style.display = 'none';\n      contactForm.querySelector('.position-of-interest').style.display = 'none';\n      contactForm.querySelector('.type-of-partnership').style.display = 'none';\n      contactForm.querySelector('.type-of-inquiry').style.display = 'none';\n\n      contactForm.querySelector('.subject').style.display = 'none';\n      contactForm.querySelector('#subject').disabled = true;\n      contactForm.querySelector('.message').style.display = 'none';\n      contactForm.querySelector('#message').disabled = true;\n\n      contactForm.querySelector('.attached-file').style.display = 'none';\n\n      contactForm.querySelector('.select-country').style.display = 'none';\n      contactForm.querySelector('#select-country').disabled = true;\n      contactForm.querySelector('.buttons-container').style.display = 'none';\n      contactForm.querySelector('.buttons-container').classList.remove('live-chat');\n      contactForm.querySelector('.live-chat-hours').style.display = 'none';\n\n      \/\/ Set form fields visibility based on contact type\n      if (contactType === 'email') {\n        switch (selectedCategoryId) {\n          case 'private':\n          case 'business':\n            break;\n          case 'supplier':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.supplier_title;\n            contactForm.querySelector('.company-name').style.display = 'flex';\n            break;\n          case 'career':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.career_title;\n            contactForm.querySelector('.position-of-interest').style.display = 'flex';\n            break;\n          case 'partnership':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.partnership_title;\n            contactForm.querySelector('.company-name').style.display = 'flex';\n            contactForm.querySelector('.type-of-partnership').style.display = 'flex';\n            break;\n          case 'administration':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.administration_title;\n            contactForm.querySelector('.type-of-inquiry').style.display = 'flex';\n            break;\n          case 'other':\n            document.querySelector('.contact-form-title-wrapper').style.display = 'block';\n            document.querySelector('.contact-form-title').textContent = translations.other_title;\n            break;\n          default:\n            break;\n        }\n\n        contactForm.querySelector('.form-title').textContent = formInfo.title;\n        contactForm.querySelector('.icon').classList.add('icon-email');\n\n        contactForm.querySelector('.name').style.display = 'flex';\n        contactForm.querySelector('#full_name').disabled = false;\n        contactForm.querySelector('.email').style.display = 'flex';\n        contactForm.querySelector('#email').disabled = false;\n\n        contactForm.querySelector('.subject').style.display = 'flex';\n        contactForm.querySelector('#subject').disabled = false;\n\n        contactForm.querySelector('.message').style.display = 'flex';\n        contactForm.querySelector('#message').disabled = false;\n\n        contactForm.querySelector('.attached-file').style.display = 'flex';\n\n        contactForm.querySelector('.buttons-container').style.display = 'flex';\n        contactForm.querySelector('.btn-submit').textContent = formInfo.button;\n      } else if (contactType === 'live_chat') {\n        contactForm.querySelector('.form-title').textContent = formInfo.title;\n        contactForm.querySelector('.form-subtitle').style.display = 'block';\n        contactForm.querySelector('.form-subtitle').textContent = formInfo.subtitle;\n        contactForm.querySelector('.icon').classList.add('icon-message-square-white');\n\n        contactForm.querySelector('.buttons-container').style.display = 'flex';\n        contactForm.querySelector('.buttons-container').classList.add('live-chat');\n        contactForm.querySelector('.btn-submit').textContent = formInfo.button;\n        contactForm.querySelector('.live-chat-hours').style.display = 'flex';\n      } else if (contactType === 'phone') {\n        contactForm.querySelector('.form-title').textContent = formInfo.title;\n        contactForm.querySelector('.form-subtitle').style.display = 'block';\n        contactForm.querySelector('.form-subtitle').textContent = formInfo.subtitle;\n        contactForm.querySelector('.icon').classList.add('icon-phone');\n\n        contactForm.querySelector('.select-country').style.display = 'flex';\n        contactForm.querySelector('#select-country').disabled = false;\n\n      }\n    }\n\n    setState(currentState);\n\n    categories.forEach(category => {\n      category.addEventListener('click', function() {\n        selectedCategoryName = this.querySelector('.category-title span').textContent;\n        const categoryTitle = this.dataset.title;\n        const topicToShow = document.querySelector(`.category-topics[data-category-title=\"${categoryTitle}\"]`);\n        const categoryId = this.dataset.id;\n        selectedCategoryId = categoryId;\n        const currentCategory = categoriesData.find(c => c.id === categoryId);\n\n        if (topicToShow) {\n          if (currentCategory.topics.length > 1) {\n            setState('topics-visible');\n            document.querySelectorAll('.category-topics').forEach(topic => {\n              topic.style.display = 'none';\n            });\n            topicToShow.style.display = 'flex';\n          } else if (currentCategory.topics.length === 1) {\n            const singleTopicData = currentCategory.topics[0];\n            if (singleTopicData) {\n              selectedTopicName = singleTopicData.title || '';\n              selectedTopicId = '';\n              const availableContacts = [];\n              if (singleTopicData.email_contact) availableContacts.push('email');\n              if (singleTopicData.phone) availableContacts.push('phone');\n              if (singleTopicData.live_chat) availableContacts.push('live_chat');\n\n              if (availableContacts.length === 1) {\n                showContactForm(availableContacts[0]);\n              } else {\n                setState('contacts-visible');\n                showContactOptions(singleTopicData);\n              }\n            }\n          }\n        }\n      });\n    });\n\n    topics.forEach(topic => {\n      topic.addEventListener('click', function() {\n        selectedTopicName = this.querySelector('.topic-title span').textContent;\n        setState('contacts-visible');\n        const topicId = this.dataset.topicId;\n        const [categoryIndex, topicIndex] = topicId.split('-');\n        const topicData = categoriesData[categoryIndex].topics[topicIndex];\n        showContactOptions(topicData);\n      });\n    });\n\n    contactsOptions.addEventListener('click', function(e) {\n      if (e.target.classList.contains('contact-option-button')) {\n        const contactType = e.target.dataset.contactType;\n        showContactForm(contactType);\n      }\n    });\n\n    \/\/ backButton.addEventListener('click', function() {\n    \/\/   if (currentState === 'topics-visible') {\n    \/\/     setState('default');\n    \/\/   } else if (currentState === 'contacts-visible') {\n    \/\/     setState('topics-visible');\n    \/\/   } else if (currentState === 'form-visible') {\n    \/\/     setState('contacts-visible');\n    \/\/   }\n    \/\/ });\n\n    breadcrumbs.addEventListener('click', function(e) {\n      if (e.target.tagName === 'A') {\n        e.preventDefault();\n        const targetState = e.target.dataset.stateTarget;\n        if (targetState) {\n          if (targetState === 'topics-visible') {\n            const categoryToClick = Array.from(categories).find(c => c.dataset.title === selectedCategoryName);\n            if (categoryToClick) {\n              categoryToClick.click();\n            }\n          } else {\n            setState(targetState);\n          }\n        }\n      }\n    });\n\n    contactForm.addEventListener('submit', function(e) {\n      e.preventDefault();\n\n      let isValid = true;\n\n      switch (currentFormType) {\n        case \"email\": {\n          const fullName = document.getElementById('full_name');\n          const email = document.getElementById('email');\n          const subject = document.getElementById('subject');\n          const message = document.getElementById('message');\n          if (!fullName.value.trim()) {\n            isValid = false;\n          }\n\n          const emailPattern = \/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/;\n          if (!emailPattern.test(email.value.trim())) {\n            isValid = false;\n          }\n\n          if (!subject.value.trim()) {\n            isValid = false;\n          }\n\n          if (!message.value.trim()) {\n            isValid = false;\n          }\n          break;\n        }\n        case \"live_chat\": {\n          var guuru = document.querySelector('.js-guuru-launcher-button');\n          if (guuru) {\n            guuru.click();\n          }\n          return;\n        }\n      }\n\n      if (!isValid) {\n        return;\n      }\n\n      if (currentFormType === \"email\") {\n        const category = categoriesData.find(c => c.id === selectedCategoryId);\n        const topic = selectedTopicId.length > 0 ? category.topics.find(t => t.id === selectedTopicId) : category.topics[0];\n        const emailTo = topic.email_contact;\n        const isForFreshdesk = emailTo === \"rizoma@freshdesk.com\";\n\n        const fullName = document.getElementById('full_name');\n        const email = document.getElementById('email');\n        const subject = document.getElementById('subject');\n        const message = document.getElementById('message');\n\n        let formData = new FormData();\n\n        const action = isForFreshdesk ? 'send_freshdesk_support_email' : 'send_support_email';\n        const freshdeskGroupId = isForFreshdesk ? topic.freshdesk_group_id : '';\n        const freshdeskAgentId = isForFreshdesk ? topic.freshdesk_agent_id : '';\n\n        formData.append('action', action);\n        formData.append('to', emailTo);\n        formData.append('name', fullName.value);\n        formData.append('email', email.value);\n        formData.append('subject', subject.value);\n        formData.append('message', message.value);\n        formData.append('is_notice', 0);\n        formData.append('freshdesk_group_id', freshdeskGroupId);\n        formData.append('freshdesk_agent_id', freshdeskAgentId);\n\n        switch (selectedCategoryId) {\n          case \"private\":\n          case \"business\":\n          case \"other\":\n            break;\n          case \"supplier\": {\n            const companyName = contactForm.querySelector('#company-name').value;\n            formData.append('companyName', companyName);\n            break;\n          }\n          case \"career\": {\n            const positionOfInterest = contactForm.querySelector('#position-of-interest').value;\n            const fileInput = contactForm.querySelector('#attached-file');\n            if (fileInput.files.length > 0) {\n              formData.append('cvResume', fileInput.files[0]);\n            }\n            formData.append('positionOfInterest', positionOfInterest);\n            break;\n          }\n          case \"partnership\": {\n            const companyName = contactForm.querySelector('#company-name').value;\n            const typeOfPartnership = contactForm.querySelector('#type-of-partnership').value;\n            formData.append('companyName', companyName);\n            formData.append('typeOfPartnership', typeOfPartnership);\n            break;\n          }\n          case \"administration\": {\n            const typeOfInquiry = contactForm.querySelector('#type-of-inquiry').value;\n            formData.append('typeOfInquiry', typeOfInquiry);\n            break;\n          }\n          default:\n            break;\n        }\n\n        sendEmail(formData, isForFreshdesk);\n      }\n\n      contactForm.reset();\n      setState('default');\n    });\n\n    contactForm.addEventListener('reset', function() {\n      setTimeout(() => {\n        document.getElementById('file-name').textContent = translations.no_file_selected;\n      }, 0);\n    });\n\n    function sendEmail(formData, isForFreshdesk) {\n      const performCustomAjax = function(dataToSend) {\n        $.ajax({\n          url: rizoma_config.ajax_url,\n          type: 'POST',\n          data: dataToSend,\n          dataType: 'json',\n          processData: false,\n          contentType: false,\n        });\n      };\n\n      performCustomAjax(formData);\n\n      if (!isForFreshdesk) {\n        formData.set('is_notice', 1);\n        performCustomAjax(formData);\n      }\n    }\n\n    document.getElementById('attached-file').addEventListener('change', function() {\n      var fileName = this.files[0] ? this.files[0].name : translations.no_file_selected;\n      document.getElementById('file-name').textContent = fileName;\n    });\n\n    $('#select-country').select2({\n      placeholder: formsData['phone'].placeholder,\n      dropdownParent: $('.contact-form'),\n      minimumResultsForSearch: Infinity,\n    });\n\n    $('#select-country').on('select2:select', function(e) {\n      const data = e.params.data;\n      const phone = $(data.element).data('phone');\n\n      const countrySelector = document.querySelector('.select-country');\n\n      document.querySelector('.country-contact-information').style.display = 'flex';\n      countrySelector.querySelector('.country').textContent = data.text;\n      countrySelector.querySelector('.phone').textContent = phone;\n    });\n\n    backButton.addEventListener('click', function() {\n      const currentCategory = categoriesData.find(c => c.id === selectedCategoryId);\n      let currentTopicData = null;\n\n      if (currentCategory) {\n        if (currentCategory.topics.length === 1) {\n          currentTopicData = currentCategory.topics[0];\n        } else if (selectedTopicId) {\n          currentTopicData = currentCategory.topics.find(t => t.id === selectedTopicId);\n        }\n      }\n\n      if (currentState === 'form-visible') {\n        let contactCount = 0;\n\n        if (currentTopicData) {\n          if (currentTopicData.email_contact) contactCount++;\n          if (currentTopicData.phone) contactCount++;\n          if (currentTopicData.live_chat) contactCount++;\n        }\n\n        if (contactCount > 1) {\n          setState('contacts-visible');\n        } else {\n          if (currentCategory && currentCategory.topics.length > 1) {\n            setState('topics-visible');\n          } else {\n            setState('default');\n          }\n        }\n\n      } else if (currentState === 'contacts-visible') {\n        if (currentCategory && currentCategory.topics.length > 1) {\n          setState('topics-visible');\n        } else {\n          setState('default');\n        }\n\n      } else if (currentState === 'topics-visible') {\n        setState('default');\n      }\n    });\n  });\n<\/script>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":363,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-347228","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rizoma.com\/es\/wp-json\/wp\/v2\/pages\/347228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rizoma.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rizoma.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rizoma.com\/es\/wp-json\/wp\/v2\/users\/363"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rizoma.com\/es\/wp-json\/wp\/v2\/comments?post=347228"}],"version-history":[{"count":0,"href":"https:\/\/www.rizoma.com\/es\/wp-json\/wp\/v2\/pages\/347228\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.rizoma.com\/es\/wp-json\/wp\/v2\/media?parent=347228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}